Access Control + Visitor Management + Time Attendance · 2023

D'home Sapa Hotel

D'home Sapa, a hotel group whose guests mostly book online, uses Duall Master to make guest handling effortless — each booking gets a QR code or Face ID, so guests check themselves in without a receptionist and without physical room keys to manage.

Access Control Visitor Management Attendance

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Client/context

D'home Sapa Hotel

Year

2023

Context

Hotel group — keyless, contactless guest check-in across branches

Operational challenge

The site needed a cleaner operating workflow.

D'home Sapa Hotel brought a set of operating constraints that the deployment had to work within.

At a hotel where guests mostly book online, the front desk and physical keys were a bottleneck — every arrival meant a manual check-in and another key to issue, track, and recover.

Across three branches with constant guest turnover, the team needed guest access to be fast, self-service, and secure, while keeping staff and back-of-house areas under control.

Duall Master solution

Workflow deployed around modules and site context

When a guest books online, Duall Master issues a QR code or Face ID credential, so they check themselves in and reach their room without stopping at a reception desk.

Access is fully keyless — there are no physical keys or cards to hand out, lose, or collect, and a credential simply expires when the stay ends.

Staff access and attendance run on the same platform across all three branches, so managers can oversee each site — including back-of-house areas — from one system.

Implementation facts

Known details from source material

Guest check-in via QR code or Face ID, issued from the online booking — no front-desk step required.

Keyless access: no physical room keys or cards to manage; credentials expire with the stay.

One platform across 3 branches for guest access, staff access, and attendance.

Outcomes

What the deployment delivered

Outcomes described below reflect the operational direction documented for this site.

Guests check in by themselves with a QR code or Face ID — no queue at reception.

The hotel runs keyless, so there are no keys to cut, track, or replace, and access ends automatically at checkout.

Staff access and attendance across all three branches sit on one system managers can oversee remotely.

A faster, more modern guest experience that fits how today’s online-booking travellers actually arrive.

Reference facts

The proof points available today

QR & Face ID check-in

No reception, no keys

Across 3 branches

Hardware deployed

Hardware used in this deployment

DQ-Mini

Compact RF card + QR reader for everyday access points.

ICU-300N

I/O door controller — onboard lock-control circuit, emergency-exit I/O, and TCP/IP.

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